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Thank you for visiting our temporary international page of Givability®. Givability® is an official brand of Letsgoactive training group. Unfortunately our website now is in Dutch. We are building a completely new international Givability® site at Givability.com. Until the new site is ready to launch we offer you information on our effective and inspiring Givability® Training program on this page. We provide Givability® training programs all over the world and are more than willing to give you more information or make you an offer. Please contact us for more information on +31.79 323 82 62 or send us an e-mail. See you soon!

THE HOSPITALITY TRAINING WITH IMPACT!

Givability® is much more than a Hospitality training, it is a mindset and revolves around the leadership of every employee in the organisation. Givability® consists of the words ’to give’ and ‘ability’. Givability® is the ability to give.

Giving, not to ‘please’ but from a leadership point of view. With your switch to giving you are able to realize a distinctively good customer experience, set things in motion and make a difference time and again. Make a real impact in the lives of others and get the best out of yourself.

Givability® consists of 7 concrete principles with which you are able to create a hospitable environment, exceed customer expectations and increase the results of your organisation or team. Givability® is based on the strength of every employee. Take the wheel yourself and make an impact. You can get started with Givability® with your team or the entire organisation. For managers we have a special training in Caring Leadership, the effective and Givability®-driven leadership style.

Reach out to us, how can we help you and your organisation or team?

DISTINCTIVELY GOOD HOSPITALITY AND A 9+ CUSTOMER EXPERIENCE

The ultimate goal of every organisation: to put a smile on the face of your ‘customers’. A smile because the other person understands you or helps you well. A smile of joy, of being pleasantly surprised. A smile because you feel comfortable or enjoy the moment. When that smile arises, more has happened than the (trans)action itself. A beautiful moment has been created, an experience.

And it is precisely such a beautiful moment that ensures that this customer, guest or patient, becomes a fan of your organisation. Only from a score of 9, a customer has become a fan of an organisation. Then he or she enthusiastically tells others about his or her experience and, if applicable, he or she will definitely come back. That means “good” isn’t good enough to turn a customer into a true fan.

Givability® is the power of giving. From giving attention without expecting anything in return. And that is not always easy for everyone. That’s why we developed 7 practical principles that will help you be an incredibly good ‘host’ or ‘hostess’ for your customers and your colleagues. Principles that can be applied in every industry, organisation, department and function. Use them to realize a 9+ experience and create fans for your organisation!

Do you want to work with our team on a distinctively good customer experience? Contact us here for a non-binding introduction, we are happy to help you.

ACHIEVE BETTER RESULTS

On the one hand with the distinctively good customer experience, on the other hand by helping customers incredibly well and by making the people in your team work with (even) more satisfaction, you will significantly improve and optimize your results. This result can be a sales result, but you can also think of customer satisfaction, image, self-organizing ability of the team, more and better leadership, self-confidence of the participants and of course job satisfaction.

When you sell products or services, we help you to increase your sales result by stopping selling. We do this with the help of our well-known “Helping Principle”, one of the 7 principles of Givability® and the basis of all our sales training for over 22 years. You learn to stop selling to customers but above all to help them properly. To advise them. The result is a higher average spend and an even happier customer.

Above all, Givability® leads to an environment where customers, guests, visitors, patients and employees feel really welcome. Where employees help customers with pride and from the heart and where these customers turn into fans.

Do you want to improve the results of your team? Contact us here for a non-binding introduction.

SIGNIFICANTLY MORE WORK PLEASURE

People make the success of any organisation. When people can flourish within an organisation, they experience more happiness at work and they actively contribute to the growth of the organisation.

In the 22 years that we train people in organisations in Hospitality, Leadership, sales and teamwork, one thing has become very clear to us: people grow especially if they like their work and experience the working atmosphere as good. Those who really enjoy their work do it with great pleasure and are therefore automatically a better host or hostess for customers, guests, patients or residents and a nicer colleague to work with. Moreover, the result of people who enjoy their work is considerably better.

We therefore see it as our mission to help increase the job satisfaction of as many people as possible around the world and thus contribute to both the results of people and the organisation. The 7 principles of Givability® all have a clear link to increasing job satisfaction. We help employees to develop leadership in themselves and their colleagues.

We put every employee in charge of his or her own job satisfaction and ensure that this actively contributes to a distinctively good customer experience. Learning to ‘give’ is very rewarding and we promise that it will make work (even) more fun!

Do you want to significantly increase the job satisfaction within your team or organisation? Contact us here for a non-binding introduction, we are happy to help you.

GIVABILITY® = LEADERSHIP

Leadership is a choice. There is a leader in everyone. With the 7 principles of Givability® we awaken this leader in people. They are a great tool to help people get the best out of themselves and thrive. We teach them to be creative again, to take initiative and responsibility. To rise above themselves. The 7 principles lead to proactive, alert managers and employees. They know what is possible and are therefore able to come up with suitable and sometimes surprising solutions. They are involved and actively contribute to the development of the department and organisation.

Givability® is more than a Hospitality program, it is at the same time a leadership development program, not only for the formal leaders within your organisation, but for every employee! No matter what you do, with Givability® you are able to increase your influence, make your customers happier and increase your bottom line. Experience it yourself!

Do you want to develop more leadership within your team? Contact us here for a non-binding introduction.

CARING LEADERSHIP

Formal leaders (at every level) within your organisation have a major impact on both customer experience and employee happiness. A hospitable organisation therefore requires a specific leadership style. From the Givability® philosophy, Caring Leadership forms the basis for successful Leadership in today’s world.

Caring Leadership is a people-oriented and empathetic leadership style. It makes management more effective and actually easier because you get your employees involved in a a better way and everything runs more smoothly. You learn to create a safe environment in which the people in your team can flourish and dare to take initiative and responsibility. A caring leader knows how to bring out the best in people, inspire and be a great leader. With a better result, a distinctively good ‘customer experience’, great involvement and a lot of job satisfaction as results. But you also learn to lead and direct in a caring way. We do this with 6 specific focus areas.

Do you want the managers within your organisation to develop into caring leaders? Contact us here for a non-binding introduction or a proposal.

TOGETHER WE ACHIEVE MORE

Working with Givability® leads to a welcoming culture within your organisation. Where people are there for each other and help each other where they can. Where everyone takes his or her responsibility and where there is active cooperation. Together we always achieve more than we do individually.

Givability® is of course just as important in collaborating with your colleagues as it is in dealing with your customers. Without exception, the 7 principles are also leading here. In our team building programs we therefore use elements from our Givability® program. Together you are able to make the world of your customers and each other better! Let’s go Active!

Do you want to improve collaboration within your team and/or organization? Contact us here for a non-binding introduction.